How to request or modify sample requests and view sample history
How to request samples
Requesting samples is simple and reliable.
Step 1: Add Samples to Cart
- When samples are available, a Request Sample button will appear in the search results and on the product detail page.
- Click this button to add the sample to your sample cart, which is located at the top right of your screen.
Note: You can add samples from different suppliers to your cart.
Step 2: Add Sample Details
- Click on the Samples cart.
- Enter Sample Detail in the form
- Sample size
- You can request samples in the supplier's standard size or a larger volume. Most standard samples are free, but this may vary by product. Suppliers will contact you before shipping if they need more information or if costs are involved.
- How you will use the product
- Any questions or comments you want to send the supplier
- Sample size
Note: If you don’t click the link to submit your items, your samples will stay in the cart, and the suppliers will not receive your request.
For more information, please view the Sample Request video.
How to view sample history
Sample History allows you to keep track of all the samples you have requested through Prospector. This feature enables you to review your past orders, with the history displayed in descending order, starting with the most recent.
To access Sample History:
- Click the circle with your initials in the top right corner.
- Select "Sample History.
Special Notes:
- To search your Sample History by product or supplier name, use your internet browser's Edit & Find feature.
- When you request a sample, you have the option to make personal notes that are not shared with the supplier. For example, you can include the project number or title related to the sample's use.
- You can also update these personal notes in the Sample History, such as noting when a sample has been delivered or sharing test results.
How to modify or request alternative samples
If you need to modify or request an alternative sample for your formula, please use the provided supplier contact information. Prospector cannot assist with these requests.
How to contact the supplier
- Reply directly to the email you received from them when you placed your order.
- When requesting Samples, Pricing or Technical assistance, you will immediately receive an e-mail confirmation. The confirmation includes the name, phone number and e-mail address for the specific individual or department that received your request. Please use the supplier contact information should you have any questions.
- On the product page, you can find the Contact supplier option and contact suppliers through their listed contact information.
