UL Solutions account access issues


If you encounter difficulties accessing your Prospector account, this article provides instructions to help you troubleshoot and resolve common access problems.

UL Solutions Account 

What is a UL Solutions Account? 

With the launch of ULTRUS, many of our UL Solutions software products now enable our users to access their accounts with a single username and password. 

  • If your old password does not match our new security standards, you may be prompted to create a new one. Your account information will remain the same, and no further action should be required. 
  • If you already have a UL Solutions account using the same email address as your Prospector account, use the UL Solutions password.



Forgotten Login Credentials

If you have forgotten your login credentials, follow the instructions for I need to reset my password. 



Contact Customer Support

If you are still experiencing issues, please Contact Us for further assistance.